Shipping, Returns & Frequently Asked Questions
100% SATISFACTION GUARANTEED
Our success is your success, and that’s why we offer a 100% satisfaction guarantee (click here to read full details). We’re in the business of providing you resources to help you not just today, but for years to come. If you’re not completely satisfied with your purchase, email our team at [email protected].
SHIPPING & DUTY
Shipping rates calculated at checkout.
Please allow 2-4 weeks to receive your order, but specific transit time varies depending on your location. If it has been longer than this and you still haven’t received your shipment, please email us at [email protected].
For international orders, your purchase total is exclusive of duties and taxes. We do not collect duty and have no control over these charges. Duty is levied by the country you’re shipping to, and payment may be necessary to release your order from customs on arrival.
Once your order is shipped, you’ll receive an email notification with a tracking number. You can also view tracking information if you have a PTDC Store account (which you can create when checking out). You can log in to My Account and select My Orders to find out the status of your order.
During checkout, you have an opportunity to create a personalized account, which offers you multiple benefits:
- Check the status of your orders and track them online
- Print and reprint receipts from previous orders
- Easily reorder items you have ordered in the past
- View your order history
- Manage your subscriptions
- Shop with just a few clicks of your mouse (if you save your billing and address info)
CONTACT STORE SUPPORT
Our customer support team are here for you if you have questions about products, order status, delivery and more. Choose from the three convenient options below:
- Phone: Call (302) 273-0273 between 9am-4pm EST
- Email: Send a message to [email protected]
- Online: Fill out the form below and we’ll get right back to you