Shipping, Returns & Frequently Asked Questions
100% SATISFACTION GUARANTEED
Our success is your success, and that’s why we offer a 100% satisfaction guarantee (click here to read full details). We’re in the business of providing you resources to help you not just today, but for years to come. If you’re not completely satisfied with your purchase, email our team at firstname.lastname@example.org. You can subscribe to the Fitness Marketing Monthly newsletter at no risk as long as you contact us within 60 days of your subscription date. All of our other products, including our books, are covered by a full, unconditional, 100% refund guarantee.
SHIPPING & DUTY
For the Fitness Marketing Monthly newsletter, we offer free worldwide shipping.
For our books and all other products, we offer free shipping anywhere in the U.S., and we ship anywhere else for just $5.
Please allow 2-4 weeks to receive your order, but specific transit time varies depending on your location. Specifically for Fitness Marketing Monthly subscribers, your subscription is a physical newsletter that we will ship to you on the 5th of each month. We’ll send you an email on the day that it ships to remind you. It will take 5-10 days for deliveries in the USA, and 14-21 days international. If it has been longer than this and you still haven’t received your issue, please email us at email@example.com.
For international orders, your purchase total is exclusive of duties and taxes. We do not collect duty and have no control over these charges. Duty is levied by the country you’re shipping to, and payment may be necessary to release your order from customs on arrival.
Once your order is shipped, you’ll receive an email notification with a tracking number. You can also view tracking information if you have a PTDC Store account (which you can create when checking out). You can log in to My Account and select My Orders to find out the status of your order.
During checkout, you have an opportunity to create a personalized account, which offers you multiple benefits:
- Check the status of your orders and track them online
- Print and reprint receipts from previous orders
- Easily reorder items you have ordered in the past
- View your order history
- Manage your subscriptions
- Shop with just a few clicks of your mouse (if you save your billing and address info)
CONTACT STORE SUPPORT
Our customer support team are here for you if you have questions about products, order status, delivery and more. Choose from the three convenient options below:
- Phone: Call (302) 273-0273 between 9am-4pm EST
- Email: Send a message to firstname.lastname@example.org
- Online: Fill out the form below and we’ll get right back to you